Are you ready to advance your career with a company that values excellence and community? MasterTech Plumbing, Heating and Cooling, a locally owned and operated service company in Columbia, Missouri, is seeking skilled professionals to join our team. If you're looking for a company that believes in creating a balance between rewarding work and a fulfilling lifestyle, we're ready to roll out the welcome mat for you. Join MasterTech and turn your next career into an opportunity to be part of a team that values excellence and community.

Why Choose Us

Competitive Pay
Health, vision, and dental insurance
Paid vacation and 8 paid holidays
401K with company match
Paid career and skills development opportunities
Fun team events and occasional snacks & treats
Employee discounts on HVAC and plumbing services
A supportive and enjoyable work environment

At MasterTech, we believe in more than just great work—we believe in building careers with purpose. Our culture is built on trust, support, and a shared commitment to excellence, creating a workplace where everyone feels valued and connected. We offer competitive benefits that are unmatched in this area. We invite skilled professionals who are humble, hungry, and smart to join our team. At MasterTech Plumbing, Heating and Cooling, a fulfilling career and a supportive work culture come together to create the next chapter of your professional journey.

MasterTech Plumbing, Heating and Cooling has been serving the Columbia, Missouri, community since 1990, providing top-notch plumbing, heating, and air conditioning services. As a family-owned and operated company, we are committed to delivering exceptional service and high-quality solutions, ensuring our customers' comfort and satisfaction. Our commitment to quality service has made us a trusted name in the community, and we believe in fostering a supportive work environment that encourages professional growth. If you're looking for a rewarding career with a company that invests in your success, apply today and become part of the MasterTech family.

Service Manager

Columbia, MO

Full Time

Manager/Supervisor

Service Manager (Plumbing & HVAC) – Internal Opportunity | Columbia, MO

Are you a strong leader who thrives on helping others grow, keeping operations smooth, and making an impact every day? If you’ve got a heart for coaching, an eye for detail, and a hunger to lead with excellence—MasterTech Plumbing, Heating & Cooling wants to support your next career move!

This is more than just a promotion. It's a chance to shape the future of our service team.

Why This Role Matters
As our Plumbing & HVAC Service Manager, you’ll be the bridge between technical excellence and world-class customer care. You’ll guide our plumbing & HVAC service techs to achieve individual and team success—coaching them on KPIs, problem-solving in real time, and reinforcing the values we live by.

Your leadership will drive performance, boost retention, and help deliver the kind of customer experience that keeps MasterTech top-of-mind and top-of-market.

Why Join Us
We’re a growing team built on mutual respect, collaboration, and a shared commitment to excellence. As a leader at MasterTech, you’ll be part of a supportive environment where your contributions are valued and your growth is a priority. We offer:

✅ Competitive Compensation – Based on experience, contribution, and performance
✅ Health, Vision & Dental Insurance – Keep yourself and your family covered
✅ Paid Time Off – Enjoy vacation days + 8 paid holidays
✅ 401K with Company Match – Invest in your future
✅ Ongoing Leadership & Skills Development – Grow your impact and influence
✅ Fun Team Events & Perks – We celebrate wins with snacks, treats, and gatherings
✅ A Say in the Direction – Your ideas help shape how we serve
✅ A Supportive, Growth-Minded Environment – Where your leadership makes a difference

What You’ll Do
📊 Track and coach around service metrics (average ticket, sold hours, agreement sales, reviews earned, callbacks, etc.)
🚗 Conduct regular ride-alongs and 1:1s – Help techs win every day
🎯 Own labor efficiency, material costs, and customer satisfaction
💬 Partner with dispatch and the call center to ensure smooth operations
🧠 Train and develop our service team with weekly meetings & ongoing support
📅 Plan staffing, recruitment, and technical upskilling alongside leadership
📈 Help turn B players into A players – Or coach them toward better-fit roles
🤝 Inspire trust, model accountability, and foster team unity

What We’re Looking For
✔ Demonstrated experience guiding and developing a team, with a focus on accountability, growth, and results
✔ A proven ability to hit targets and help others hit theirs
✔ Technical/field experience in plumbing and HVAC (experience in one or both skills is acceptable)
✔ Deep empathy paired with high standards
✔ Strong organization, communication, and follow-through
✔ Confidence in decision-making and setting clear expectations
✔ A positive, proactive, “we before me” mindset

Bonus Points If You...
✔ Know our systems and culture inside out
✔ Love helping others rise to their potential
✔ Are ready to drive positive change – and own the results

If you're ready to lead from within and take your next big step at MasterTech, apply today!

📢 MasterTech Plumbing, Heating & Cooling is an equal opportunity employer.

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